・Check-in and check-out time?
Check-in time: 3:00pm
Check-out time: 11:00am
・Can I check in late night?
Yes. We have self-check procedure after 11:00pm. We will give you a temporary room card. Next morning 8:00am to 11:00 am, please come to the reception with your passport and room card to check in.
・Can I store my luggage there?
Yes. Our luggage room is open from 7:00am to 11:00 pm. You can store your luggage here before check-in and after check-out. Pick up in the same day is free, overnight storage is $50NT per night per luggage.
・Can you receive parcels for me?
Yes. But please note:
1). You can pay online, or leave cash in our reception before it arrives. Otherwise we can’t receive it for you.
2). Please use same name as your booking name.
3). Make sure it arrives during the time you stay.
4). Inform us when you check in.
・When the rooms will be released for booking?
Rooms are only open for booking 3 months in advance. For example, December booking will opens on September 1st.
3 months before arrival→ minimum two nights.
1 month before arrival→ one night booking available.
・Can I change my Booking?
Yes. Please make sure that you modify it 3 days before your arrive date, otherwise cancellation penalty will apply. To make changes, please check our reservation policy for details. If you'd like to cancel please click here.
・Can I have an extra bed?
Yes. It depends on the room type you booked. Contact us if you need additional bed in your private room.
・Can I choose upper or lower bed/room?
We will arrange your room or beds according to the best availability. Please kindly understand that we cannot guarantee your room / bed location.